FAQ

How long does shipping take?

Orders are generally processed within [1–3 business days]. Estimated UK delivery is [7–12 business days].

Please see our Shipping Policy for more information.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Can I return my jewelry?

Yes. We accept eligible returns within [14/30] days of delivery. 

What if my item arrives damaged?

Please contact us as soon as possible with your order number and photographs of the item. We'll be happy to help.

How should I care for my jewelry?

To help keep your jewelry looking its best, avoid prolonged contact with water, perfumes, lotions, and chemicals. Store your pieces in a dry place when not wearing them.

Do you ship internationally?

We currently ship worlwide. Please check our Shipping Policy for current shipping destinations.

How can I contact Lumya?

You can contact us through our page. We aim to respond within [24–48 hours].